Shipping Policy
Catch Mix UK, we are committed to providing reliable, efficient, and transparent shipping services throughout the United Kingdom. We offer free shipping on all orders to ensure our customers enjoy a convenient shopping experience without hidden delivery costs. Below, you’ll find detailed information on our shipping practices, delivery timelines, and policies to address any questions or concerns you may have.
- Standard Shipping (UK): Our standard shipping policy covers all orders placed within the United Kingdom. Once your order is processed, it typically arrives within 5-7 business days. Please note that business days exclude weekends and public holidays. While we strive to meet this estimated delivery window, certain factors—such as unexpected circumstances, peak seasons, or extreme weather conditions—can occasionally lead to minor delays. We appreciate your understanding and patience in such cases and are always here to assist if there are any delays.
- Custom Orders: For custom-made products, such as items that require special sizing or design specifications, additional time is needed to fulfill your order. Custom orders generally arrive within 10-12 business days from the order date. This timeline accounts for both production and shipping, ensuring that your item is crafted and delivered with care. We recommend placing custom orders well in advance if you have a specific date in mind, as these items cannot be expedited.
- Pre-Order Shipping: When you place a pre-order with Catch Mix UK, please be aware that the estimated delivery date shown on our website is an approximation based on product availability and supply chains. Pre-order delivery dates may be adjusted by up to 2-3 weeks without prior notice, depending on manufacturing or shipping delays from our suppliers. In the event that your pre-order exceeds this timeframe, you may contact us to request a refund. Our goal is to keep customers informed about any delays and provide options where possible.
- Delivery Area: We currently ship to locations within the United Kingdom only, including mainland UK, Northern Ireland, and other reachable UK regions. Please note that we do not deliver to PO Boxes, APO, or FPO addresses at this time. If your address falls outside our delivery coverage, you will be notified during checkout. For customers with specific delivery needs or questions regarding our delivery areas, we recommend reaching out before placing an order.
- Shipping Inquiries and Customer Support: Your satisfaction is important to us, and we are here to support you with any questions, concerns, or special requests regarding your shipment. For any inquiries related to shipping timelines, tracking, or delivery status, please feel free to contact our dedicated customer support team at +44 7923453483 or via email at sales@catchmix.co.uk. We strive to respond to all queries within 24 hours to ensure you receive timely updates and assistance.
This shipping policy is designed to provide clear and comprehensive information about our practices and to set accurate expectations. If you have any special shipping requirements or questions that are not addressed here, don’t hesitate to reach out to our team for further clarification.